Feedback

"Feedback is the breakfast of Champions" Ken Blanchard

Corryong Health is committed to continually improving the way services are provided. To achieve this Corryong Health recognizes the need to encourage suggestions and feedback from patients, clients, relatives and the community in general. This can be in the form of a compliment, complaint or suggestion. Compliments, complaints and suggestions are an opportunity to review systems and processes and improve the quality of the services provided.

In accordance with the compliment, complaint and suggestion procedure, Corryong Health acknowledges that:

  • All patients, clients, relatives and community members are encouraged to make written or verbal recommendations for improvement, which will be dealt with

  • Its responsibility to ensure that people are aware that they can complain to relevant external bodies

  • Complaints mechanisms will be described in plain language for clients through written material, and on the Corryong Health website

Please address any compliments, comments or complaints to:

Dominic Sandilands

CEO

P O Box 200

Corryong VIC 3707

Email: dominic.sandilands@corryonghealth.org.au

 

Corryong Health Feedback Postcards

Corryong Health Feedback Postcards are available throughout the agency and also at a number of locations in Corryong – Post Office, Corryong Neighbourhood Centre and Towong Shire Office/Library.  To download a copy of our Feedback Postcard please click the link below.

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Disability Services Commissioner

The Disability Services Commissioner is an independent oversight body resolving complaints and promoting the right of people with a disability to be free from abuse.
Disability Services Commissioner (DSC) works with people with a disability to resolve complaints about disability service providers, and we work with disability service providers to improve outcomes for people with a disability.
The service is independent, free, confidential and accessible.

Health Complaints Commissioner

Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Health Complaints Commission (HCC). The HCC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.

Health Complaints Commissioner
call: 1300 582 113
email: hcc@hcc.vic.gov.au
visit: www.hcc.vic.gov.au
Send a letter: Level 26, 570 Bourke Street Melbourne VIC 3000

TAC Abuse or Neglect Reporting

The TAC Abuse and Neglect Report line 1800 931 233 exists for people to report abuse, neglect or quality of care issues to the TAC.

The report line is open 9am to 5pm, Monday to Friday. You can also email reportabuse@tac.vic.gov.au. We will reply to your email within one business day.

NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission is a independent agency established to improve the quality and safety of NDIS supports and services.  For more information please click the link below

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Department of Health & Human Services

The Department of Health and Human Services develops and delivers policies, programs and services that support and enhance the well-being of all Victorians. We take a broad view of the causes of ill health, the drivers of good health, the social and economic context in which people live, and of the incidence and experience of vulnerability. This allows us to place people at the heart of policy making, service design and delivery.

The department wants to make sure our services work for the people who need and use them. We can always do better and we will listen to and learn from people using our services, their advocates or representatives.
We want to know if you believe:
• you were given unsatisfactory service
• you did not receive enough information or choice
• you were denied respect, dignity or privacy.

Ph: 0260763200

Fax: 0260761739

20 Kiell St
Corryong, 3707
Australia

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